REIMAGINING TRAVEL BOOKING POLICY AND TERMS & CONDITIONS

Along with our local partners across the world, we’re doing everything we can to make planning your next trip exciting and stress-free. With flexible terms, our Ease of Travel Guarantee means you can book with confidence.

Ease of Travel Guarantee
• You are free to reschedule your booking at any time before your final payment is due (60 days prior to departure).
• If official guidance changes to advise against travel to your destination, or new quarantine rules are introduced in a way that makes the trip inoperable, you can choose whether to reschedule your trip or receive a refund.

Rescheduling
We know that plans can change, so we make rescheduling easy. Simply contact us at least 60 days before your departure to move your booking.

Cancellation
To cancel your booking due to changing travel advice or quarantine rules in the destination you’re travelling to, get in touch with us to discuss your options. Any other cancellations within 60 days from departure will incur additional charge.

Please note: Our new Guarantee applies to all bookings made from 1st December 2023.
1. A 50% deposit is required at the time of booking.
2. The final balance is payable 60 days prior to departure.
3. If travel warnings or quarantine rules change in such a way that your trip is non-operable, we will offer you a postponement of your trip or a refund (Please take a look at Point 5 below regarding non-refundable charges).
4. There may be unavoidable charges to reschedule bookings depending on seasonality, i.e. moving a low-season booking to high-season may incur an additional charge. Any charges will be made clear at the time.
5. Some activities and accommodation may not be eligible for rescheduling or for full refunds. This will be made clear before booking.